Documentation

How FluidTalk works

FluidTalk turns conversations into revenue. Build a persona, design an engine that runs it, connect it to wherever your audience messages you — and check back here any time for how each piece works.

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Overview

Getting started

The big picture and your first funnel in five steps — persona, engine, wiring, go live. Plus a glossary of every term.

Build

Identity

Personas

The character your AI plays — name, vibe, personality sliders, language, behaviour toggles, and a photo library.

Conversation flow

Engine Builder

Design the conversation visually: phases, cards, facts, logic gates, prompting tags, and where each chat starts.

Templates

Marketplace

Clone a proven engine instead of starting from a blank canvas — and publish your own.

Launch

Testing

Testing & chats

Test a persona in the simulator before going live, read chat transcripts, and report an issue.

Integration

Wiring & going live

Connect a persona to an engine, create a scoped API key, and switch on live traffic.

For developers

Developer API

The live handshake endpoints, request/response shapes, error codes, and rate limits.

Run your account

Performance

Analytics

Chats, conversions, conversion rate and revenue — by engine, platform and funnel, over any date range.

Usage

Plans, tokens & billing

Plan tiers and limits, the token wallet, what a conversation costs, the subscription lifecycle, and storage.

Collaboration

Team & VAs

Invite assistants with scoped tab, persona and analytics permissions — and manage or revoke access.

Quickstart

Four steps take you from an empty account to a live conversation:

Create a persona — give your AI an identity and add a few photos. See Personas.
Build an engine — design the flow, or clone one from the marketplace and tweak it. See Engine Builder.
Test & wire it up — try it in the simulator, then connect a scoped API key.
Go live — start conversations, watch them in your chats, and bring your team in to help.

New here? Start with Getting started.

Frequently asked questions

Do I need to write any code to use FluidTalk?

No. You build personas and engines visually and can test everything in the built-in simulator. The API is there if you want to connect your own tools, but it is optional.

What is the difference between a persona and an engine?

A persona is who the AI is — its identity, voice and photos. An engine is what the conversation does — the flow of phases, cards and logic. You pair one persona with one engine when you wire it up.

What is the fastest way to get started?

Clone a template from the marketplace, swap in your own persona, and test it in the simulator. From there you can refine the engine and connect it live.

Can my team help manage conversations?

Yes. Invite assistants to your account with scoped permissions so they can review and work on conversations alongside you.

Looking for practical walkthroughs? Browse the guides or start building for free.